Refund Policy
All Sales Are Final
Because many of our products are living, perishable, seasonal, natural, custom, or made to order, all Plants & Flowers Near Me sales are final.
We do not accept returns, exchanges, or refunds for change of mind, preference, natural variation, or circumstances outside the exceptions described below.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, is materially defective, or you receive an incorrect item, please contact us within 48 hours of receipt, delivery, or pickup.
Please include:
your order number
a description of the issue
clear photographs of the product
photographs of the packaging when applicable
Once reviewed, we may provide an appropriate replacement, store credit, or refund, depending on the circumstances and product availability.
Contact us at hello@plantsandflowersnearme.com.
Flowers, Plants & Other Natural Products
Flowers, plants, foliage, bulbs, tubers, dried botanicals, and other natural products vary naturally in size, shape, color, texture, bloom stage, growth stage, and appearance.
Product photographs represent the overall style, character, and value of an item but do not guarantee the exact flowers, plants, foliage, vessel, bloom stage, or natural characteristics shown.
We may make reasonable botanical or design substitutions due to seasonality or availability while preserving the overall value and intended character of the order.
Natural variation is not considered a defect.
Custom & Made-to-Order Products
Custom floral designs, personalized products, special orders, event work, and other made-to-order products are non-returnable and non-exchangeable once production has begun.
If a custom order is materially defective or incorrect, contact us within the 48-hour issue-reporting period above.
Local Delivery & Pickup
Customers are responsible for providing accurate recipient, contact, delivery, and pickup information.
A missed delivery, inaccessible delivery location, incorrect address, recipient unavailability, or failure to collect an order does not automatically qualify for a refund.
If additional delivery or fulfillment is required, additional charges may apply.
Shipped Orders
Shipping delays caused by carriers, severe weather, or other circumstances outside our reasonable control do not automatically qualify an order for a refund.
However, if an eligible shipped product arrives materially damaged, contact us within 48 hours of delivery using the process above.
Gift Cards
Gift cards are non-refundable except where otherwise required by law.
Third-Party Marketplace Orders
Orders purchased through third-party marketplaces may also be subject to that marketplace's applicable cancellation, refund, return, and buyer-protection policies.
Your Legal Rights
Nothing in this Refund Policy limits any consumer right or remedy that cannot lawfully be excluded or limited.
Contact Us
Questions regarding this policy may be sent to:
Plants & Flowers Near Me